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Shipping & Returns

Shipping Policy

We ship our products once the order and payment is confirmed.We rely on a trusted third-party for shipping, and we adhere to their terms and policies. While the responsibility for delivery shifts to our shipping partner after dispatch, rest assured that we are committed to ensuring your product reaches you smoothly. We provide assistance and tracking information to address any delivery concerns promptly.

Dispatch Time:

  • Our standard dispatch time is 10 to 15 days. Please note that the product's dispatch time may vary depending on the manufacturing process.​                                                                                                                                                                               

Product Reception:

  • Upon receiving your product, we appreciate prompt feedback. If you encounter any issues, please respond within 24 hours of receiving the product.

  • If your product hasn't arrived within the promised timeframe, please don't hesitate to contact us at the following number: Contact Number: +91 8590134821

        Email Id : sareeofkerala@gmail.com

Important Notes:

  • We kindly request that you place an order only after thoroughly reading the product description to ensure it meets your expectations.                                                                                                                                                                                                      

Questions and Contact:

  • Should you have any inquiries regarding the delivery, shipment, or your order in general, please feel free to reach out to us. We are here to assist you.

       Contact Number: +91 8590134821

        Email Id : sareeofkerala@gmail.com

Disclaimer: There may be certain pin codes that are considered high risk for product delivery. However, in case of COD Orders, if there is any Return to Origin (RTO) risk, the customer may be requested to pay for the order at the time of shipping  so that the product can be sent through alternative shipping providers.

(Please note that alternative shipping providers do not offer COD orders.)

Thanks for your co-operation and understanding.

Thank you for choosing our services, and we look forward to serving you! If you have any further questions or need assistance, please don't hesitate to contact us.

International Orders:

1.Delivery Time:

  • Processing an international order takes 7-10 working days and delivery takes 9-18 days.

  • Our logistic partner will deliver your order on time but in the event of any delays, please note that these are caused by events beyond our control.

 

2. Delivery charges:

  • Shipping Charges are calculated and displayed at the point of Checkout.

  • Duties and taxes for international orders are not included as part of the product or shipping charges. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.

  • Duty, as mandated by your country of shipment, will have to be borne by you. In case of non-payment of duties & taxes to receive the shipment, Venus Women Private Limited will not entertain a request for a Return or Refund.

  • Returns or Refund for International orders is not available

(NOTE - The term Working Days does not include National holidays, Sundays or Bank Holidays)

Return & Refund Policy

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Returns and Refunds Policy:

We generally do not accept returns or offer refunds. Exceptions include:

  • Major damage with usability issues.

  • Receipt of the wrong item (size different from the order).                                                                                                                                          

Unboxing Video Required: For eligible returns, an unboxing video is mandatory. Requests without it will not be accepted.

Initiating a Return: Contact us within 24 hours through our support platforms for return requests

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Timeframes:

  • Raise tracking and shipment complaints within 30 days from the dispatch date.

  • Report product complaints within 24 hours of receipt.  

  • The return on the product is only accepted for the product damages in shipping transit.                                                                      

Thank you for choosing us. We're here to assist you in resolving any issues promptly. For queries or assistance, reach out through our support channels. Your satisfaction is our priority.

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