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Frequently Asked Questions

  • How can we contact you directly?
    Please do visit our contact page for more options. Via Phone, we can be reached on +91-8590134821 Via email, we can be reached on Via Instagram, we can be reached on You can also type in the message via website chat functionality and one of our customer executives will be happy to support you.
  • Where can I track my order?
    You can track your order either via the My order page once you log in to your account or you can click the link below to precisely track the location of the shipments. Link :-
  • What is the material that is used in your products?
    For women's attire, we mostly use Kerala cotton (Ivory Colour) and Tissue (Shimmer Beige Colour). They may be weaved via handloom or power loom and the weaving method is mentioned in all our product pages. For Blouse, we use cotton silk or art silk. For men's attire, we prefer mostly Khadi cotton or slub. Dhotis are weaved in Kerala Cotton. Every product page will have information on the material, design pattern, and weaving method. Please do read the product description before making any purchases for a better understanding.
  • When will my order be shipped?
    Customized orders usually take 10-15 business days of making time and 3-5 business days of shipping time if it is to be shipped within India. For readymade orders, domestic shipping usually takes 3-5 business days. Please check and verify shipping and making time of individual product pages for better understanding. For international orders, we have an enterprise agreement with DHL and ship via DHL Express. The shipping time usually takes between 10-12 business days from the shipping date. Once the product is shipped, an automated email with the shipment tracking is sent to the customer's email address for better traceability and monitoring. You can also track your orders by clicking the link Track Your Order. Please use either your tracking number or your combination of store order number and email address.
  • Which is your shipping partner?
    For domestic shipments, we have tied up with DTDC as our courier partner. If there are any specific shipping partner requirements, please do send us a note at and we can accommodate them on a best-effort basis. For international shipments, we have an enterprise agreement with DHL and send the shipment via DHL Express. We use Aftership as our post-purchase communication partner for all the shipping and tracking updates.
  • Can I get additional discounts?
    We have our customer loyalty program which offers a flat 5 % discount on all orders. After your first purchase, the loyalty points will be added to your profile and you can redeem the points for the next purchase and get a 5 % discount. We run promotional campaigns based on seasons and provide information on discount coupon codes on our website store front. If you are making bulk purchases, we can offer additional discounts. Please do reach out to us for better pricing on bulk orders.
  • I am unable to pay using Paypal? Is there any other way to pay for international orders?
    If the paypal options during checkout is not working, you have an additional option to Choose Razorpay option and select paypal option within Razorpay. By using this option, you should be able to complete the purchase with us.
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